Terms of service

Store operator and scope

BRANCHIO LLC operates BranchLoom Home at https://branchloomhome.com. These terms explain use of our store and customer transactions. BRANCHIO LLC is responsible for its products, order fulfillment, customer support, returns, exchanges and refunds.

Using the store

Provide accurate contact, billing and delivery information. Keep any account credentials secure. Do not use the website for fraud, unlawful activity, unauthorized access or interference with store functions. Orders must be placed by an adult able to enter a purchase agreement.

Product information

Product pages identify materials, structure, dimensions, colors and package contents. Accessories or decorative objects shown in lifestyle photographs are excluded unless expressly listed as included. Screen settings can affect perceived color. If an item does not match its description, contact us for a resolution under the Return & Refund Policy and applicable law.

Prices, payment and orders

Prices are in U.S. dollars. Applicable sales tax and the final order total are shown before payment. We accept payment methods enabled at checkout. An order is accepted when we confirm acceptance. If stock, a payment issue or an evident listing error prevents fulfillment, we contact you and arrange correction with your agreement or cancellation and a refund. We do not substitute a different product or increase an agreed price without your permission.

Shipping and order changes

Shipping Policy applies to delivery. Cancellation, address changes and other order changes are available before shipment; contact us to arrange them. After shipment, return options apply.

Returns and refunds

Return & Refund Policy applies to returns, direct exchanges and refunds. These terms do not reduce that policy or any mandatory consumer rights.

Privacy and store content

Privacy Policy and Cookie Policy explain how store information is handled. Store text, photographs and brand materials may be used for personal shopping; commercial reproduction requires permission from the rights holder.

Responsibility and disputes

BRANCHIO LLC remains responsible for resolving issues with purchases from this store, including issues involving payment or delivery services used to fulfill the order. Contact us first so we can investigate and provide a resolution. Nothing in these terms excludes responsibilities or remedies required by law.

Applicable United States federal law and Missouri law govern these terms without removing mandatory consumer protections that apply to you.