FAQ

Where do you ship and what does it cost?

We provide free standard shipping to all 50 U.S. states, including Alaska and Hawaii, with no minimum purchase. We do not offer international shipping or shipping to U.S. territories under this service.

When will my order arrive?

Processing takes 1–2 business days and estimated transit is 3–5 business days. Total estimated delivery is 4–7 business days. Business days are Monday–Friday, excluding U.S. public holidays. Our cutoff is 2:00 p.m. ET on business days. See Shipping Policy.

Will I receive tracking?

Yes. We email your tracking number and link after shipment. Contact us if shipment information has not arrived after the processing period.

Can I cancel or change an order?

Yes, before shipment. Contact us to request cancellation, an address change or another order change. We will confirm the request.

What products can I return?

We accept defective and non-defective products, including new and slightly used products, within 30 calendar days after delivery. Original packaging is not required. Contact us for authorization, then mail the item within 14 calendar days. See Return & Refund Policy.

How do I obtain the return label?

A free prepaid return shipping label is included in your package. Contact us if it is missing, damaged or needs replacement. Use the authorized label after return authorization.

Who pays return shipping? Is there a restocking fee?

BRANCHIO LLC pays return shipping and direct exchange shipping. There is no restocking or refund processing fee.

Can I exchange directly?

Yes. Request a direct exchange within 30 calendar days after delivery. We arrange the return and replacement without requiring a separate new purchase. Exchanges depend on stock availability; if unavailable, you may choose an available alternative or a refund.

When will I receive a refund?

We inspect the returned item and issue the refund to your original payment method within 5 calendar days after receipt. Your bank or payment provider may need another 3–10 business days to post it.

What if my order is damaged, defective, incomplete or incorrect?

Contact us as soon as you notice the problem. We will arrange an appropriate remedy and cover associated shipping. There is no separate 7-day deadline reducing the 30-day return window.

Are scene accessories included?

Only the contents listed on the product page are included. Decorative accessories and other styling props shown in lifestyle images are not included unless expressly listed.