FAQ

Last updated: September 11, 2026

Where do you ship?

We ship to valid addresses in all 50 U.S. states, including Alaska and Hawaii. Standard shipping is free throughout the United States.

When will my order arrive?

Processing normally takes 1–2 business days and transit normally takes 3–5 business days. Total estimated delivery is 4–7 business days. Weekends and U.S. public holidays are not business days.

What is the order cutoff?

The business-day cutoff is 2:00 p.m. ET. Orders placed later begin processing on the next business day.

Can I cancel or change an order?

You may request cancellation, an address change or another order change before shipment by contacting us. Changes are not available after dispatch.

What is your return window?

You may request a return within 30 days after delivery. After authorization, ship the return within 14 days using the instructions provided by us.

Do I need the original packaging?

No. Original packaging is not mandatory, but the product must be packed securely. Reasonable opening and inspection are allowed.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Who pays return and exchange shipping?

BRANCHIO LLC pays reasonable shipping costs for approved returns and exchanges and supplies written instructions.

Do you allow exchanges?

Yes. Exchanges may be requested during the 30-day return period, require authorization and are subject to availability.

How long do refunds take?

We process an approved refund to the original payment method within 5 business days after inspection. Your bank or payment provider may need another 3–10 business days to post it.