Shipping policy

Service area and shipping charges

We provide free standard shipping to valid delivery addresses in all 50 U.S. states, including Alaska and Hawaii. There is no minimum purchase requirement. We do not offer international delivery or delivery to U.S. territories under this shipping service. If an address cannot be served, we will contact you and arrange an address correction or cancel and refund the order before shipment.

Shipping origin

The shipping origin listed for our store is 3238 S Palisades Dr, Springfield, MO 65807, United States.

Cutoff and processing

The order cutoff is 2:00 p.m. Eastern Time (ET), Monday–Friday, excluding U.S. public holidays. Orders placed after cutoff, on weekends or on holidays begin processing on the next business day. Processing takes 1–2 business days. We do not process orders on weekends or U.S. public holidays.

Transit and estimated delivery

Standard transit takes an estimated 3–5 business days after dispatch. Total estimated delivery is 4–7 business days, including processing. These estimates apply to all 50 states. All stated processing and delivery times are business days, meaning Monday–Friday excluding U.S. public holidays.

Delivery times are estimates. If delivery is delayed, contact us; BRANCHIO LLC will investigate, communicate updates and arrange an appropriate resolution for your order.

Tracking

After shipment, we email your tracking number and tracking link to the email address used at checkout. Please contact us if you have not received shipment information after the processing period.

Available shipping services, taxes and duties

Our published service is free standard shipping. No paid express service is offered under this policy. Any applicable sales tax is shown before payment. We do not charge customers import or customs fees for this U.S. shipping service.

Delivery issues

Contact support@branchloomhome.com about a lost, damaged, missing or incorrect delivery. BRANCHIO LLC handles the investigation and arranges an appropriate replacement or refund. You are not required to resolve the order problem with the carrier alone.

Cancellation and address changes

Contact us before shipment to request cancellation, an address correction or another order change. We will confirm the request. After shipment, use the Return & Refund Policy if you wish to return the order.