Privacy policy

Last updated: September 11, 2026

This Privacy Policy describes how BRANCHIO LLC, doing business as BranchLoom Home (“we,” “us,” or “our”), collects, uses and discloses personal information when you visit, make a purchase from, or otherwise communicate with us through https://branchloomhome.com (the “Site”).

Information we collect

Depending on how you use the Site, we may collect contact information, billing and delivery details, order and transaction information, account information, communications with customer support, device and browser information, IP address, cookie identifiers and information about how you interact with the Site and our advertising.

How we use information

· Process payments, orders, shipping, returns and refunds.

· Provide customer service and transactional communications.

· Operate, secure, diagnose and improve the Site.

· Detect fraud, misuse and security incidents.

· Comply with legal obligations and enforce our terms.

· Send email marketing when you have consented or when otherwise permitted by law.

· Measure site and advertising performance using Shopify Analytics, Google Analytics and Google Ads.

Email and SMS marketing

Email marketing is enabled. You can unsubscribe using the link in a marketing email or by contacting us. We do not operate SMS marketing. Transactional messages about an order or customer-service request are not marketing messages.

Cookies and analytics

We use necessary cookies to operate the store and may use preference, analytics and advertising cookies. Shopify Analytics, Google Analytics and Google Ads may receive device, browser and interaction information according to their applicable settings and privacy terms. See our Cookie Policy and any cookie preference tool displayed on the Site.

How we disclose information

We may disclose information to service providers that support ecommerce hosting, payment processing, fraud prevention, order fulfillment, delivery, customer support, analytics, advertising, information technology and professional advice. We may also disclose information when required by law, in connection with a business transaction, or to protect rights, safety and security. We do not sell personal information for money.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution requirements. No security method is perfect; we use reasonable administrative, technical and organizational safeguards appropriate to the information we process.

Your privacy choices

Depending on where you live, you may have rights to request access, correction or deletion of personal information; receive a copy; withdraw consent; or opt out of certain targeted advertising or sharing. These rights may be limited by law. To submit a request, email support@branchloomhome.com. We may need to verify your identity and authority. You may appeal a denied request by replying to our decision.

Children

The Site is intended for adults. You must be at least 18 years old to make a purchase. We do not knowingly collect personal information from children for the purpose of selling products to them.

International processing

Service providers may process information in countries other than your own. Where required, we use legally recognized mechanisms for cross-border transfers.