Privacy policy

Who is responsible for your information

BRANCHIO LLC, operating BranchLoom Home at https://branchloomhome.com, is responsible for personal information collected through this store. This policy covers shopping, customer accounts, customer support and related website activity.

Information we collect

We collect information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details, account details, return requests and communications. Payment services process the payment information needed to complete your transaction. We receive transaction status and relevant payment details needed to manage orders and refunds.

When you browse, the store can collect IP address, browser and device information, cookie identifiers, visited pages and interactions. Analytics or advertising technologies may collect these details when enabled and permitted by your privacy choices.

How we use information

We use personal information to process payments and orders, deliver products, send order and tracking updates, provide support, handle returns and refunds, protect the store against fraud, maintain records and meet legal obligations. We also use appropriate website activity information to operate and improve the store.

We send marketing emails only with your permission. You can withdraw permission through the unsubscribe link or by contacting us. Opting out of marketing does not stop necessary order communications. We do not use your personal information or photographs in advertising without your permission.

Sharing information

We disclose information needed for store hosting, payment processing, delivery, support, security, accounting and legal obligations to service providers carrying out those functions. We may disclose information when legally required or in a business transfer subject to appropriate safeguards. Our website primarily sells home organization products; collecting personal information is not its primary purpose.

We do not sell your contact details for money. If enabled advertising or platform features constitute sale, sharing or targeted advertising under applicable privacy law, you may opt out using available privacy controls or by emailing us. We do not knowingly sell or share children's personal information for advertising.

Cookies and advertising choices

Necessary cookies support the cart, checkout and security. Optional analytics and advertising technologies depend on enabled store services and applicable consent requirements. You can manage available categories through the store's cookie controls, adjust browser settings or contact us. See the Cookie Policy. Where required by law, we honor recognized opt-out signals such as Global Privacy Control.

Security and retention

We use HTTPS encryption for information transmitted through our website and checkout and take appropriate steps to protect stored information. We retain information for the period needed to fulfill orders, provide service, keep required records and resolve disputes, then delete or de-identify it when no longer needed.

Your rights

Depending on applicable law, you may request access, correction, deletion or a copy of your information, withdraw consent, or opt out of sale, sharing or targeted advertising. Email support@branchloomhome.com to make a request. We verify requests using only information reasonably needed for verification and respond within applicable legal deadlines. You may appeal a denied request by replying to our response. We do not discriminate against customers for exercising privacy rights.

Children and international processing

The store is intended for adult shoppers. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate and delete it where appropriate. Service providers may process data outside your state or country; applicable safeguards and legal requirements apply.