Refund policy

Scope and return eligibility

This policy applies to purchases from BranchLoom Home, operated by BRANCHIO LLC, for delivery in the United States. We accept returns of defective and non-defective products, including new and slightly used products. You may request a return within 30 calendar days after delivery, including when you change your mind.

Non-defective returns may be new or slightly used. Please return the product and its included components. A defect or damage present on delivery does not make an item ineligible for return. Original packaging is not required; use secure protective packaging.

How to return an item

1. Email support@branchloomhome.com with your order number, the item and your reason for returning it. Photos can help with a defect or shipment problem, but are not a condition for requesting an ordinary return.

2. We will confirm return authorization and the destination. A free prepaid return shipping label is included in your package. If the label is missing, damaged or unsuitable for your return, contact us and we will provide a replacement at no cost.

3. After receiving authorization, mail the item within 14 calendar days using the prepaid label. Keep your shipping receipt and tracking number.

Returns are made by mail. Please contact us before shipping so we can arrange the return correctly. Use the destination on the authorized label; our published business address is not a walk-in return location.

Return fees

BRANCHIO LLC pays all return shipping costs for eligible defective and non-defective returns. We do not charge a restocking, return handling or refund processing fee. No return postage is deducted from your refund when you use our prepaid label.

Direct exchanges

You may request a direct exchange within 30 calendar days after delivery. Contact us to arrange authorization, then mail the item within 14 calendar days. BRANCHIO LLC pays both return shipping and shipping of the replacement. Exchanges depend on replacement availability. If the replacement is unavailable, you may select an available alternative or receive a refund. Any price difference will be explained and agreed before the exchange is completed.

Damaged, defective, missing or incorrect items

Contact us as soon as you discover an issue. There is no separate 7-day reporting deadline that reduces the 30-day return window. BRANCHIO LLC will arrange an appropriate replacement, direct exchange, missing-part shipment or refund and pay associated shipping costs. Any additional rights under applicable law remain available.

Refund amount and timing

We refund the amount paid for the returned item and its applicable sales tax to the original payment method. Standard outbound shipping is free, so there is no standard shipping charge to deduct. Refunds are not issued as gift cards or store credit unless you separately request and agree to that arrangement.

We complete inspection and issue the refund within 5 calendar days after receiving the return. Bank or payment-provider posting may take an additional 3–10 business days. We email you when the refund is issued. Contact us if you have not received it after that posting period.

Cancellations and changes

You may cancel an order before shipment by contacting us. Address and order changes are available only before shipment. BRANCHIO LLC will confirm the cancellation or change. For a paid order cancelled before shipment, we issue a refund to the original payment method within 5 calendar days after confirming cancellation. If shipment has already occurred, follow the return process above.