Refund policy

Last updated: September 11, 2026

This Return & Refund Policy applies to purchases made from https://branchloomhome.com. BranchLoom Home is operated by BRANCHIO LLC.

Return eligibility

You may request a return within 30 days after delivery. To start a return, email support@branchloomhome.com with your order number and the item you wish to return. Do not send an item back before receiving return authorization and return instructions.

After authorization is issued, the return must be shipped within 14 days. Original packaging is not required, but the product must be packed securely. Reasonable opening and inspection are permitted. Returned items must not show damage or use beyond what is reasonably necessary to inspect them.

Return shipping and restocking fees

We charge no restocking fee. BRANCHIO LLC pays reasonable return shipping costs for approved returns and exchanges. We will provide a prepaid shipping label or other written shipping instructions after approving the request.

Exchanges

We accept exchange requests within the same 30-day return period. Exchanges require prior authorization and are subject to product availability. We pay reasonable shipping costs for approved exchanges. If a replacement is unavailable, we will issue a refund to the original payment method.

Damaged, missing or incorrect items

Report a damaged item, missing component or incorrect shipment within 7 days after delivery. Include the order number, a description of the issue and clear photographs when available. We will review the report and provide an appropriate replacement, exchange or refund.

Refunds

After the authorized return is delivered to us, we inspect it and process an approved refund to the original payment method within 5 business days. Your bank or payment provider may require an additional 3–10 business days to post the credit. Original refunds are not issued to a different payment method.

Cancellations and order changes

You may request cancellation before shipment. Address changes and other order modifications can be requested only before shipment by contacting us. We cannot guarantee that a cancellation or change can be completed after processing has begun, but we will review requests received before dispatch.

Product exclusions

We do not designate products as final sale and we do not sell customized or personalized products. Any item-specific limitation will be disclosed clearly before purchase and will not reduce rights that cannot legally be waived.

Return address

Contact us to obtain the authorized return address and shipping instructions. The business registration address shown below is not automatically the return destination.

Brand: BranchLoom Home

Operating company: BRANCHIO LLC

Business address: 3238 S Palisades Dr, Springfield, MO 65807-8501, United States

Email: support@branchloomhome.com

Phone: +1 509 680 2535

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays.