Contact Us

How we can help

Contact BranchLoom Home for product questions, orders, tracking, pre-shipment cancellations or changes, returns, direct exchanges, refunds and privacy requests. BRANCHIO LLC is responsible for handling your inquiry and resolving store order issues.

Order support

Please include your order number and the email used at checkout if available. For product or delivery issues, describe the problem; photos may help us investigate. You can email or call us using the details below.

Returns and exchanges

Contact us within 30 calendar days after delivery to request authorization. We accept defective and non-defective products, including new and slightly used products. After authorization, mail the item within 14 calendar days. A free prepaid return shipping label is included in your package; contact us for a free replacement if needed. See Return & Refund Policy.

Business hours and address

Our support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays. Messages received outside these hours are reviewed on the next business day. Our business address is for business correspondence; use the authorized label for returns. We do not offer walk-in shopping or in-person returns.