Contact Us
Last updated: September 11, 2026
We are available to help with product information, existing orders, cancellations before shipment, delivery questions, returns, exchanges, refunds and privacy requests.
Brand: BranchLoom Home
Operating company: BRANCHIO LLC
Business address: 3238 S Palisades Dr, Springfield, MO 65807-8501, United States
Email: support@branchloomhome.com
Phone: +1 509 680 2535
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays.
Before contacting us
For order-related requests, include your order number and the email address used at checkout. For a damaged, missing or incorrect item, contact us within 7 days after delivery and include a clear description and photographs when available.
Returns
Request return authorization within 30 days after delivery. Do not ship a return until we provide the approved return address and instructions. Once authorized, send the item within 14 days.
Business-day timing
Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays. Messages received outside those hours are reviewed on the next business day.